SHIPPING POLICY
Shipping Policy
- We offer FREE Express Shipping for all of our products. Each order is hand picked and shipped within 2-4 business days from Washington DC. Orders are shipped Monday through Friday, excluding all weekends and all holidays. You will receive an order confirmation email when your order is placed. Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. All orders are shipped with tracking available.
- If you experience a non-delivery or your tracking information indicates that the package was delivered, but you haven't received it, please contact us within 5 business days to file a claim. We will assist you in working with the carrier to complete the claims process. Please keep in mind that it may take up to 30 days to complete the claims process, depending on the shipping carrier used. Please note that "Ismaylove" does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. Customer Support If you encounter any issues with your order, please reach out to our customer service team at info@ismaylove.com